Pickups purchased directly from Tyson Tone, or from an authorized dealer, may be exchanged up to 30 days from the date you receive your new pickups for another model of equal or lesser value -with the exception of custom wound pickups,. Pickups must be in as new condition and not altered or damaged in any way. We cannot be responsible for any mistakes or damages made by any installer or technician.
If the leads have been cut, there is a $10 per pickup re-lead fee. If a cover has been scratched, there is a $10 replacement fee plus the cost of the cover (which varies, depending on the type of cover).All shipping costs will be the responsibility of the customer. Please email us first before returning any pickup. Buyer pays for shipping.
Tyson Tone pickups come with a warranty against any defect in workmanship for a period of 5 years from date of purchase. The warranty applies only to the original purchaser. Every pickup is thoroughly tested at various stages of the build process. We back up any work we do, and want a chance to fix a problem if one occurs.
Pickups purchased pre-installed as “Original Equipment” on manufacturer’s guitars must be handled directly with the original guitar manufacturer.
Disconnecting the leads at the pickup or removing the coil tape will void the warranty. Breaking the solder joint on pickups with metal covers will void the warranty. Obvious abuse, misuse, or other alteration of the pickup will also void the warranty.